Gmail Mobile App

Is the issue affecting all users at the domain? If not, provide at least one affected username.

Exact transcription of the error message on the device (if applicable)

At what step during setup does the error happen? (e.g. logging in to Google service/syncing/sending mail/accepting calendar event)

Google Application used and version (if applicable, i.e. MailByGoogle, CalendarSync)

Can the issue be reproduced on a different mobile device?

Can the issue be reproduced using a desktop browser?

What type of network connection is in use (WiFi, 3G, Edge, etc)?

Can users login using another method on the device? (BB messenger via IMAP, web browser, MailByGoogle, etc.)

If using Google Sync via ActiveSync, is ""Enable Google Sync"" checked under Service settings > Mobile in the Control Panel?

Are the configured user/server settings on the client app correct?

Does reinstalling the Google app solve the issue?

Device and OS version (Android, BlackBerry, iPhone, Nokia/Symbian, Palm, Windows Mobile, other)

Mobile Carrier:

Mobile Browser version (if applicable):

Provide logs from the client device:
- iPhone (use iPhone Configuration Utility)
- BlackBerry debug logs (hold ALT and hit L G L G)
- Blackberry Google sync logs (from help menu, hold ALT and hit d)
- Nokia MfE logs (admin_logN.txt in Mail for Exchange directory)
- Windows Mobile ActiveSync (enable verbose event logging, get serverlog file under \Windows¬tiveSync)