Drive File Stream is an advanced piece of software that interacts with many low-level components of the operating system. Sometimes computer applications or updates can interfere with File Stream and cause issues. Fixing these issues is simple and should take under 10 minutes.
Please note Drive File Stream is not available on Windows Server.
⚠This will delete any unsynced files. Please make sure you have a backup of any unsynced files. See more info in this support thread.
First, you'll uninstall Drive File Stream. Click the Drive File Stream tray icon, click the three-dot menu, and click Quit.
Then, go to Programs and Features (Windows 7) or Apps & Features (Windows 8 & 10) in Settings. Press "Uninstall".
While it's uninstalling, go to
%USERPROFILE%\AppData\Local\Google\ and delete the DriveFS folder.
Tip: Press Win + R to open the run dialog, and then paste the above path and press Enter
Wait for the uninstall process to finish, and then reboot your computer. Once you're logged back in, click here to download the latest version of the Drive File Stream installer. Run the installer and log into Drive File Stream.
Now, try to reproduce your issue. If you can still reproduce your issue, please see this article for collecting logs so you can submit them to support.
Mac instructions are identical to Windows, except the DriveFS directory path is
And the download link for the latest version of Drive File Stream is here.