Ticket Submission Templates
Check what information you should have before submitting a ticket for faster solutions.
Non-Tech Support
Sites
- Comment and Notifications
- Creating / Deleting Sites
- Editing Sites
- Embedding Gadgets and Contents
- Loading Errors and Latency
- Search and Indexing
Reseller
- Annual Pre-pay Billilng
- Application and deployment
- Monthly Post-pay Billing
- Other Reseller Issues
- Product Eligibilitiy
- Reseller Console Issue
Mobile Device Management
- Android
- Calendar mobile app
- Device Management
- Gmail Mobile App
- Google Drive Mobile App
- Google Play (Private Channel)
Migration / Sync
- G suite Calender Interop
- G Suite Directory Sync
- G Suite Migration for IBM Notes
- G Suite Migration for Microsoft Exchange
- G Suite Password Sync
- G Suite Password Sync (GSPS)
Meet
Hangouts
Google +
- Abuse and name violation
- Circles
- Communities
- End user account locked out (age)
- Events
- Google+ mobile app
Google Vault
- Admin roles & privileges
- Auditing
- Creating & Sharing matters
- Litigation holds
- Retention rule
- Searching & Exporting
Forms
Drive & Docs
Google Chrome
Calendar
- Sync with Apple iCal
- Sharing and access permissions
- Secondary calendars (creating, removing, managing)
- Resources
- Printing
- Offline access
Admin Console & Administration
- Admin Console - Mobile Version
- Alias and Secondary Domain Management
- Appearance (Custom URLs & Logo)
- Conflicting Accounts
- DLP - Data Loss Prevention
- Email Setup (MX records, dual delivery, Email settings)