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Samu Thomas

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  • Submitting a ticket request through the web portal at Mavenwave

    Here's how to submit a ticket through our support portal. First, visit https://support.mavenwave.com (you're probably already here!) Click on 'Submit a request' in the top right corner Fill in the ...

  • Events

    Issue description: Affected username(s): Steps to reproduce the issue: Troubleshooting info of the event (Go to https://www.google.com/calendar/render?tab=mc&eventdeb=1, click on the affected event...

  • Suspension

    Domain name: Issue description: Have you attempted logging into Admin Console to resolve Suspension? Steps taken so far to troubleshoot: Is the issue reproducible on a different machine, operating ...

  • Updating Forms of Payments

    Domain name: Issue description: Declared country of business: G Suite account currency: Current Form of Payment: User account attempting to change Form of Payment (ex. username@domain.com)? Is this...

  • Receipts

    Domain name: Subscription/edition type: Issue description: Has the customer contacted the alias at the bottom of their receipt? Is the issue reproducible on a different machine, operating system, b...

  • Purchasing Users

    Domain name: Online/Offline domain: Company name: Contact info (name, primary phone, primary email): Number of users to purchase: Issue description: Steps taken so far to troubleshoot: Is the issue...

  • Payments

    General questions about charges/payments: Domain name: Issue description: Declared country of business: Subscription/edition type: Steps taken so far to troubleshoot: Date and time when charge occu...

  • Drive Storage

    Domain name: Subscription/edition type: Online/Offline domain: Issue description: Steps taken so far to troubleshoot: Please provide legible screenshots displaying the full URL and exact error mess...

  • Domain Registration

    Domain name: Issue description: Steps taken so far to troubleshoot: Is the issue reproducible on a different machine, operating system, browser, device, and/or network? (Test using different comput...

  • Cancellation

    Domain name: Summary of the issue: Date of original cancel (if applicable): Steps taken so far to troubleshoot: Date, time, and timezone when issue occurred: Please provide a screenshot of any bill...