Eric Nelson
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Latest activity by Eric Nelson-
Eric Nelson created an article,
Standard Ticket Submission Best Practices
Ticket Priorities: Priority Level 1st Meaningful Response SLO Best Methods for Ticket Submission Type of issue Example P1 - Critical 60 minutes; update every 4 hrs* (24/7) P...
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Eric Nelson created an article,
Best Practices for Working from Home with Google Workspace
We’re in unprecedented times with the spread of Covid-19 and although local orders vary by city and state, it’s clear we need to fully embrace this remote work environment for at least the near fut...