Which email client are you using (Outlook, Apple Mail, Thunderbird, etc.), and what version?
Which protocol are you using for email access? (POP/IMAP)
What is the affected user's email address? Even if all users are affected, provide the email address of one affected user.
Describe the issue you're seeing.
Provide any error messages you're seeing (as accurately as possible).
Does the same issue occur when trying the same user's account on a different email client?
Does the same issue occur when trying the same user's account on the Gmail web interface (www.gmail.com)?
Does the same issue occur when trying on a different machine or on a different network?
Provide screenshot of your email client's account configuration.
Comments
0 comments
Please sign in to leave a comment.